baje99 Privacy Policy

This Privacy Policy ("Policy") describes the privacy practices of the baje99 platform ("we", "our") and explains what information we collect about you when you use our website, how that information is used, and what rights you have. By using our services, you agree to the terms of this Policy. If you have any questions about this Policy, please contact us.

We may collect the following types of information when you register on baje99 and use our services:

1.1 Information You Provide Directly

When you register on our platform, log in, or contact us, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, Upay — account numbers)
• Copies of documents required for identity verification (national ID card, passport)

1.2 Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time spent on the site and pages visited
• Usage data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

1.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may verify information through trusted third-party services. In such cases, we use only the minimum necessary information.

baje99 uses your information for the following purposes. We never use your information in an unnecessary or unethical manner.

2.1 Account Management

Your information is used for registration, login, and identity verification. This ensures that only legitimate users of the correct age (21+) are using the platform.

2.2 Financial Transaction Processing

Your payment information is used to complete deposit and withdrawal processes and to maintain connections with the relevant payment methods (bKash, Nagad, Rocket, Upay).

2.3 Customer Support

Our 24/7 live chat support team may access your information to resolve account-related issues — in a fully secure environment.

2.4 Security and Fraud Prevention

We analyze information to maintain platform security and to detect any form of fraud, money laundering, or other illegal activity.

2.5 Service Improvement

Anonymous statistical data is used to improve user experience, develop new features, and raise the overall quality of the platform.

2.6 Legal Compliance

Information necessary to comply with applicable laws and regulations, and to respond to lawful requests from authorities, is retained.

The baje99 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

3.1 Essential Cookies

These cookies are necessary for the basic functioning of the website — maintaining login sessions, saving form data, and ensuring security. The site cannot function properly without them.

3.2 Functional Cookies

These cookies are used to remember your preferred language, region, and other personalized settings, making each of your visits easier.

3.3 Analytics Cookies

Anonymous analytics cookies are used to analyze site traffic and understand user behavior. This information does not identify any individual.

baje99 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Only the necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. All such partners follow their own strict security policies.

4.2 Identity Verification Services

The minimum necessary information may be shared with trusted KYC (Know Your Customer) providers to verify a user's age and identity.

4.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government agencies, or applicable laws. In such cases, we provide only the information legally required.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify users in advance and inform them of the new policy.

baje99 follows industry-standard technologies and processes to ensure the security of your information:

5.1 Encryption Technology

All data transmissions are secured through SSL (Secure Socket Layer) encryption. Your password and sensitive financial information are stored using strong hashing algorithms.

5.2 Restricted Access Controls

Your information can only be accessed by authorized personnel, and access is granted only to the information necessary for their role. All access is logged and reviewed regularly.

5.3 Regular Security Audits

Our systems undergo regular security testing. Any vulnerability identified is corrected as soon as it is found.

5.4 Two-Factor Authentication

Two-factor authentication is used for sensitive account actions (large withdrawals, password changes), which prevents unauthorized access.

baje99 does not retain your information beyond the time it is needed. Retention periods for different types of information are determined as follows:

• Active account information: Retained for the entire duration that the account remains active.
• Financial transaction records: Retained for a specified period in accordance with legal requirements and financial regulatory rules.
• Closed account information: Retained after account closure for the period necessary to fulfill applicable legal obligations.
• Usage logs and analytics data: Stored in anonymous form; unnecessary information is deleted following regular review.

When the retention period expires, or if you request deletion (within the limits of legal obligations), we securely delete the information.

As a user of baje99, you have the following rights over your own information:

7.1 Right to Access Information

You have the right to know what information we hold about you. By contacting our support team, you can request a copy of your personal information.

7.2 Right to Correct Information

If there is any error in the information we hold about you, you can request a correction. Information can be updated through your account settings or via live chat.

7.3 Right to Delete Information

In certain circumstances, you can request the deletion of your personal information. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing. In such cases, we will respect your preference.

7.5 How to Exercise Your Rights

To exercise any of the rights listed above, contact us by email ([email protected]) or through 24/7 live chat. We will respond to your request as promptly as possible.

baje99 is operated for users aged 21 and above only. We do not knowingly collect information from any minor.

Each user's age is verified at the time of registration. If we become aware of an account belonging to a minor, that account will be closed immediately and the associated information will be securely deleted.

baje99 reserves the right to update or change this Privacy Policy as needed. For any significant changes, we will notify users in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• A notification will be sent to the registered email address for significant changes.
• A notification about the changes may be shown when logging in to the platform.

Continued use of our services after any changes will indicate that you have accepted the updated policy. We therefore recommend reviewing this policy regularly.

Our platform works in conjunction with payment service providers and technology partners. These third-party services have their own privacy policies, for which baje99 is not responsible.

When making a payment, you connect to the platform of bKash, Nagad, Rocket, or Upay. Their privacy policies will apply when using those services, and they are separate from baje99's policy.